Recover from the iPod Sad Face icon



My iPod is displaying a sad face icon

If you iPod displays a sad iPod icon is it usually NOT a good sign. In most cases, the sad iPod icon indicates a hardware issue.



Test your iPod by manually placing the iPod in "Disk Mode"

If you are able to force iPod into Disk Mode then it may not be a hardware issue. To manually enter Disk Mode:

  1. Toggle the Hold switch on and off. (Set it to Hold, then turn it off again.)
  2. Press and hold the Menu and Select buttons for at least 6 seconds until the Apple logo appears.
  3. When the Apple logo appears, release the Menu and Select buttons and immediately press and hold the Select and the Play/Pause buttons until the Disk Mode screen appears.

When you are in Disk Mode your iPod will display a large tick and then at the top of the LCD will be written "Disk Mode" as seen in the following Apple graphic:



My iPod will not manually go into Disk Mode

If you cannot force your iPod into disk mode and the sad face icon persists, then your iPod has a hardware issue. It may still be possible to recover your data. To arrange a iPod hardware recovery service please contact GetData via the support link a