Technical Support

Assisting our customers when they need help is important to us. Please use the following methods to receive assistance with any support issues you may have.

The sites and version information mentioned below can also be accessed by selecting Help > About.

Visit our On-Line Knowledge Base

For technical support please visit our website at www.recovermyipod.com and follow the support links.

Contact Technical Support

Email support is available by contacting us via the support links at www.recovermyipod.com. If you are seeking technical advice it will assist if you can provide the following information:

  1. The version of Windows that you are using.

  2. The version of Recover My iPod that you are using (please use the latest version available for download from www.recovermyipod.com).

  3. A description of the problem that you are experiencing.

ex_blue_sm.jpg Note: We endeavour to answer all email support requests within 24 hours.